Safety hazards
Escalate unsafe conditions before someone gets hurt.
Resolve operational incidents before they become bigger problems
Give every employee a fast way to report a problem and every manager a clear view of what happens next. TARGPatrol keeps ownership, evidence, updates, and resolution history in one place.
- Faster reporting
- Clear ownership
- Proof of resolution
Stop incidents from getting lost in calls, chats, and spreadsheets
Give frontline teams one simple process for reporting problems and make sure the right person can act before the impact grows.
Equipment failures
Get breakdowns to the responsible team sooner and reduce downtime.
Security events
Make suspicious activity and patrol findings visible immediately.
Property damage
Record the damage, its location, evidence, and corrective action.
Service exceptions
Resolve customer-facing problems before they affect more visitors.
Quality exceptions
Track deviations through corrective action and final verification.
One clear response process for different operational realities
The event may be different, but the need is the same: report it quickly, give it an owner, and prove it was resolved.
Security services
Escalate patrol findings, access violations, alarms, suspicious activity, and property damage.
Cleaning services
Capture damage, supply shortages, safety hazards, and quality problems while staff are on site.
Maintenance & field service
Track equipment failures, defects, urgent repairs, corrective work, and resolution evidence.
Retail
Resolve safety hazards, damaged fixtures, service exceptions, and store-level problems.
Property management
Connect tenant reports, building damage, contractor follow-up, and the complete response history.
Hospitality
Coordinate guest-impacting incidents, housekeeping issues, safety events, and maintenance response.
Everyone knows what happens next
Every Incident has a clear owner, status, and next step—so frontline teams can act quickly and managers can verify resolution without chasing updates.
- 01
Report
Capture the incident with photos, time, and location context.
- 02
Review
Check its priority and route it through the right response process.
- 03
Assign
Give clear ownership to the right person or team.
- 04
Act
Record corrective actions, notes, and supporting evidence.
- 05
Verify
Confirm that the response actually solved the problem.
- 06
Close
Complete the record with a reliable resolution history.
Capture the facts while they are fresh
Employees can submit a structured report from the field, with the context managers need to prioritize it without a chain of follow-up calls.
- Simple forms that show each role only the relevant fields
- Photos and files attached directly to the report
- Location, Point, coordinates, and occurrence time
- Priority, category, and responsible person in one record
01
Register it during a task
Create a standalone Incident
Report Incidents where the work happens
Frontline employees can create a standalone Incident from the TARGPatrol mobile app or register one while completing a task, checklist, inspection, or patrol. Every report enters the same workflow managers use to assign, track, verify, and close Incidents.
Create a standalone Incident
Open Incidents in the mobile app and report a safety issue, equipment failure, service exception, or other problem as soon as it is discovered.
Register it during a task
If a problem appears during a task, checklist, inspection, or patrol, record it immediately without waiting for the work to finish.
ONE SHARED PROCESS
Both reporting paths lead to the same Incident workflow
Managers can review the report, assign responsibility, follow the response, and verify the result from one structured record.
- Photos and comments
- Point, location, time, and reporter
- Immediate visibility for managers
See every Incident’s owner, status, and next step
Use the Kanban view to understand workload at a glance and move Incidents from the first report to verified resolution without losing their context.
- One visual column for every workflow state
- Priority, location, category, assignee, and time on every card
- Clear workload across locations and response teams
- The same structured record as an Incident changes state
CONTROL WITHOUT MICROMANAGEMENT
See what needs attention across every location
Frontline employees get a simple reporting experience while managers get the oversight they need to coordinate a distributed operation.
Easy for frontline teams
Employees see the Locations and Points relevant to their work.
Clear for managers
Managers can filter incidents and priorities across every assigned location.
Controlled visibility
Each user sees only the locations and incident data they are allowed to access.
Know what was done, when, and by whom
Keep the complete response history with the Incident, so managers can verify the outcome and answer questions without rebuilding the story later.
- Photos, files, and comments in one place
- Time-stamped status and responsibility history
- Notes explaining important decisions and transitions
- A reliable record for audits and customer follow-up
Spot recurring problems before they spread
See where incidents happen, how quickly teams respond, and which problems keep returning. Use that visibility to improve operations across every location.
- Filter by location, Point, priority, category, state, or assignee
- Scheduled reports for managers and customers
- Individual exports for investigation and follow-up
- API and webhooks when Incident data must connect to other systems
See how Incidents work in practice
Explore the essentials, from the first report to management reporting and exports.
Incident management software FAQ
What is incident management software?
Incident management software gives teams a structured way to report, classify, assign, investigate, and resolve operational events while preserving the evidence and history associated with each record.
Can we customize the Incident workflow?
Yes. Administrators can define the starting state, active and final states, and the allowed transitions between them.
Can Incident access be limited by location?
Yes. Incident visibility follows the user’s assigned Locations, and a selected Point must belong to the Incident Location.
Can employees report Incidents from a mobile phone?
Yes. Employees can create standalone Incidents in the TARGPatrol mobile app or register them while completing tasks, checklists, inspections, and patrols.
Can we attach photos and other files?
Yes. Incident records support file attachments so teams can preserve visual evidence and supporting documents with the operational record.
How do Incident notifications work?
Notification rules can react to Incident creation, priority changes, and state changes. Recipients can be selected users, roles, the current assignee, or the reporter.
Can Incident data be exported or integrated?
Yes. TARGPatrol supports reports and exports, an external API, and webhooks for created, edited, priority-changed, and state-changed Incident events.
READY FOR A CLEARER RESPONSE PROCESS?
Make Incident response faster—and easier to prove
Replace scattered calls, chats, and spreadsheets with one clear path from the first report to verified resolution across every location.
Report problems before details are lost
Capture photos, location, priority, and context directly from the field.
Know exactly who owns the next step
See the responsible person, current status, and workload at a glance.
Prove how every Incident was resolved
Keep a time-stamped history of actions, evidence, decisions, and closure.