Elevator service inspection workflow
Field Service
Give mobile technicians the right inspection at the right site
Locate the asset
Connect mapped service points to QR or NFC identifiers at each elevator or escalator.
Standardize the visit
Deliver the correct checklist, instructions, and required evidence on mobile.
Close the loop
Report faults as incidents, assign follow-up, and keep the service history together.
Workflow overview
This page describes a common workflow for elevator and escalator field-service teams. The previous company name, industry label, and conflicting employee figures have been removed.
The operational challenge
Technicians move between many customer sites and equipment locations every day.
Paper forms and spreadsheets delay the transfer of inspection results to the office.
Dispatchers need clear assignment, location, progress, and fault information.
A typical TARGPatrol configuration
Mapped service locations
Represent customer sites and equipment points in the web and mobile applications.
Mobile inspection tasks
Assign technicians by time and location with reusable checklist templates.
On-site verification
Use QR or NFC scans, GPS, timestamps, photos, video, comments, and readings.
Fault response
Create an incident during the inspection and track it through repair and verification.
What this workflow can improve
Faster transfer of inspection results from the field to the office
Clearer progress and exception visibility for dispatchers
A more complete inspection and service history for each location